Ordering & Payment

Frequently Asked Ordering & Payment Questions

HOW DO I PLACE AN ORDER?

When you see an item you like, click on "add to bag" and continue shopping until you are ready to complete your purchase. Then, click on "bag" to confirm your items. After you have made any changes and updated the quantities as desired, click on "checkout now" to finish.

WHAT PAYMENT METHODS DO YOU ACCEPT?

SondraRoberts.com accepts: >> Visa >> MasterCard >> American Express >> Discover

WILL I BE CHARGED TAX?

If you live in, or ship your order to, a state where SondraRoberts.com maintains a physical presence, we are required to charge you local sales tax on your purchase. We collect tax for deliveries to the following state: CA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.

WHAT IF I HAVE A QUESTION?

We will do our best to answer any questions that you may have. Click here for contact information.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

After you click "Submit Order" an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also check the status of your order by clicking on "Accounts/Register" at the top of any page. Sign in to access your account by entering your email and password. Then, click on "Order History". Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. You can expect to receive your package in approximately five to seven business days from the date the package shipped.

HOW CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?

Once you have submitted your order, processing begins shortly thereafter. During this time we may be able to add or remove items from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order. Please call us at 866-498-8757 as soon as possible to either add or remove an item from your order.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

We are able to cancel an order immediately following submission and during the processing timeframe. Once an order has been packed or shipped, we are no longer able to cancel it.