Returns

Frequently Asked Return Questions

What is your return/exchange policy?

We stand behind our products! If for any reason you are unhappy with your purchase, please follow the instructions below to return your item(s) for a refund or exchange.Item(s) must be unused and returned within 30 days after your purchase and there is NO RETURNS on evening bags. Or you can call us at 866-498-8757, Monday through Friday 9am to 5pm PST and we would be more than happy to assist you.

Products Purchased on SondraRoberts.com

Returns and exchanges for these products can be made through SondraRoberts.com only. Refunds require you to provide a proof of purchase from SondraRoberts.com within 30 days from the date of purchase. Item(s) must be returned unused with the hangtag(s) attached and the polybag(s), if possible. Merchandise returned without the polybag(s) and hangtag(s) may be subject to a 15% restocking charge. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange within the 30 day period. Merchandise received after 30 days will only be accepted at our discretion and can only result in a store credit or exchange.

We will only pay return shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the price you initially paid for the item. If you need assistance with a wrong item or defect please call customer service at 866-498-8757 for return information.

If you are making an exchange because you would like a different size, style or color, you must pay to ship the item back. The return/exchange value is determined by the price you initially paid for the item. If you need assistance with a wrong item or defective item please call our customer service line at 866-498-8757 for return information.

To process your return or exchange Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box along with a copy of your invoice.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than the amount of shipping you initially paid.

Products Purchased from other Authorized Sondra Roberts Dealers

Please return these products to the place of purchase. If you are unable to return the product(s) to the original place of purchase, please call 561-737-5585 or send an email to info@sondraroberts.com and they will be able to further assist you.

Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box along with a copy of your invoice.

How should I ship my return or exchange?

Pack and seal your box securely, in the original package if possible. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

How do I return a defective product?

We want you to be 100% happy with everything you purchase from SondraRoberts.com. You may return any item within 30 days of purchase. For damages, please contact customer service immediately by calling 866-498-8757. If damaged items are returned without calling for authorization, return shipping will not be refunded.